Refund policy

This Return and Refund Policy applies to all purchases made through Nova Pure (“we”, “us”, “our”, “the store”).

1. Eligibility for returns

You may request a return within 30 days of receiving the product.

To be eligible for a return, the product must meet the following conditions:

The item must be unused, in perfect condition, in its original packaging, and include all tags, accessories, and components.

We reserve the right to reject returns that do not meet these conditions.

2. Return process

To start a return, the customer must contact our customer support team, providing the order number and the reason for the return.

Nova Pure offers free return management, but the customer is responsible for the shipping costs associated with returning the product to the corresponding supplier or warehouse.

Once the return has been received and inspected, we will notify the customer whether the refund has been approved or rejected.

3. Refund options

At Nova Pure, we offer several solutions so the customer can choose the option that best suits their situation.

a) 50% discount coupon – Keep the product

You may choose to keep the product and receive a 50% discount coupon for your next purchase at Nova Pure.

This option is voluntary, non-refundable, and cannot be combined with other promotions unless otherwise stated.

b) 15% partial refund – No return required

You may choose to receive a 15% partial refund without needing to return the product.

This amount will be refunded to the original payment method used for the purchase.

c) Full refund – Return required

You may return the product within 30 days of receiving it to receive a full refund.

To qualify for a full refund, the product must be returned in perfect condition, unused, in its original packaging, and with all accessories included.

Return shipping costs are the responsibility of the customer.

4. Refund timeframe

Once the return has been received and inspected, the refund will be processed within approximately 7 to 14 business days.

The exact time for the funds to appear may vary depending on the bank, card issuer, or payment method used.

5. Non-refundable items

For hygiene, safety, or personal-use reasons, some items may not be eligible for return.

This may include, among others, used products, products damaged due to misuse, items without original packaging, personal hygiene products, underwear, swimwear, intimate accessories, or products marked as non-refundable on the product page.

When a product is not eligible for return, this will be clearly stated on the product page.

6. Damaged, defective, or incorrect products

If you receive a damaged, defective, or incorrect product, you must contact our customer support team as soon as possible, providing photos or videos of the product and packaging.

We will review the case and, where applicable, offer an appropriate solution, which may include a replacement, partial refund, discount coupon, or full refund, depending on the situation.

7. Order cancellations

Cancellation requests can only be accepted if the order has not yet been processed or shipped.

If the order has already been shipped, the customer must wait to receive it and follow the standard return process.

8. Contact

For any request related to returns, refunds, or issues with your order, you can contact our customer support team through the contact section of our store.

Nova Pure
Smart cleaning essentials for a cleaner home.