Terms of service

These Terms and Conditions of Service govern the use of this website and purchases made through Nova Pure (“we”, “us”, “our”, “the store”).

By accessing our website or making a purchase, you agree to be bound by these Terms and Conditions.

1. Acceptance of the terms

By accessing, browsing, or making a purchase on Nova Pure, you confirm that you have read, understood, and accepted these Terms and Conditions of Service.

If you do not agree with any of these terms, we recommend that you do not use this website or make purchases through our store.

2. Use of the website

You agree to use this website in a legal, responsible, and respectful manner.

You are not allowed to use the website for illegal, fraudulent, abusive, harmful activities, or any activity that may affect the proper functioning of the store.

Nova Pure reserves the right to suspend, restrict, or cancel access to the website if misuse or a breach of these terms is detected.

3. Product descriptions

At Nova Pure, we strive to display product descriptions, images, features, and details as accurately and up to date as possible.

However, slight variations in color, finish, size, design, or product details may occur due to lighting, screen settings, manufacturer updates, or improvements in the production process.

These small variations will not affect the main functionality of the product.

4. Prices and payment methods

All prices are displayed in euros (€), unless expressly stated otherwise.

We accept payments via Visa, Mastercard, American Express, and other payment methods compatible with Shopify.

Apple Pay, Google Pay, and other express payment methods may be available depending on the device, browser, country, and platform used.

Nova Pure reserves the right to modify prices, promotions, discounts, and offers at any time without prior notice. Changes will not affect already confirmed orders.

5. Order processing and cancellations

Orders begin processing after the purchase is completed and payment is confirmed.

Once order processing has started, cancellation or modification cannot be guaranteed.

If you wish to cancel or modify an order, you must contact our customer support team as soon as possible. If the order has already been processed or shipped, you must follow the corresponding return procedure.

6. Shipping and delivery

Shipping times may vary depending on the destination, product availability, shipping carrier, and possible external circumstances.

Nova Pure is not responsible for delays caused by customs, shipping carriers, incorrect addresses, weather conditions, holidays, logistical issues, or events beyond our control.

It is the customer’s responsibility to provide a correct and complete shipping address when placing the order.

7. Returns and refunds

Returns and refunds are managed according to our Return and Refund Policy.

Customers should review this policy before requesting a return or refund.

8. Limitation of liability

To the extent permitted by applicable law, Nova Pure shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products, the website, or the inability to use our services.

The use of products purchased from Nova Pure is the customer’s responsibility. Customers must always follow the instructions for use, safety, and maintenance provided.

9. Intellectual property

All content on this website, including text, images, logos, designs, graphics, trade names, and visual elements, belongs to Nova Pure or is used with the corresponding authorization.

Copying, reproducing, distributing, modifying, or using any content without prior written consent is strictly prohibited.